Dameron Hospital Celebrates Improved ER Response Times

STOCKTON- If you’ve ever sat in an emergency room wondering how long it will take to see a doctor, Dameron Hospital wants you to know something:

Most Emergency Room patients are now triaged by a nurse in under 10 minutes , and seen by a provider within 30 minutes.

In recent years Dameron has made major improvements to the hospital. One of the biggest ones is patient wait times in the emergency room. For Chief Nursing Officer Cassandra Lacondeguy, that’s more than a statistic. It’s a reflection of a philosophy that every patient deserves prompt attention, clear communication, and compassionate care from the moment they walk through the door.

“We’ve worked hard to make sure patients are seen by a physician quickly and moved into a bed without unnecessary waiting because we know that time matters and so does your peace of mind,” said Lacondeguy.

Anyone who has faced a medical emergency knows the feeling. You’re worried. Your family is worried. You want answers. You want help. Most of all, you want to know someone is paying attention. That’s why Dameron’s commitment goes beyond getting patients through the door quickly.

Hospital leaders conduct daily rounds, personally checking in with patients and families to make sure questions are answered, concerns are addressed, and needs are being met in real time.

For Lacondeguy, accountability is personal. “I give patients and their families my own cell phone number,” she said. “If a question, concern, or comment comes up, I want it addressed right away, not lost in a process. You should never feel like you don’t have someone to turn to.”

Think about that for a moment. In a world where reaching the right person can sometimes feel impossible, Dameron’s Chief Nursing Officer is giving patients and families direct access to her when they need help.

That level of accessibility speaks volumes about the culture Dameron hospital is working to build. “At the end of the day, this is about treating every patient and family the way I’d want my own loved ones cared for,” said Lacondeguy. “Promptly, attentively, and with genuine compassion.”

Healthcare is about more than medicine. It’s about trust. It’s about knowing that when something unexpected happens, there are people ready to step forward and help.

For Stockton-area residents, Dameron Hospital’s Emergency Department is open 24 hours a day, seven days a week, with most patients being seen within 30 minutes and a team committed to providing care when it matters most.

Because when an emergency happens, the last thing patients should worry about is whether anyone sees them. At Dameron Hospital, that’s exactly why they’ve made it a priority to see most patients in under 30 minutes.